topic Re: Refund in Contracts & Billing

Refund

gal1l0 — Fri, 29 Jul 2022 12:40:19 GMT

Hello,

I ordered A pixel 6 which I returned after a few days of using less than a week of usage. this was around 9'th of july when will be refunded. in myEE account it says that my account was closed.

What could I be doing wrong ?

Thanks.

PS: I have already talked to the billing team like 2 twice.

Re: Refund

Chris_B — Fri, 29 Jul 2022 12:43:30 GMT

@gal1l0 You will have to call as you should of had this by now. You did return it by the correct method?

Re: Refund

gal1l0 — Fri, 29 Jul 2022 12:46:08 GMT

Yes. Using DPD

Re: Refund

Leanne_T — Fri, 29 Jul 2022 13:05:30 GMT

Hi @gal1l0

Thanks for coming back to the community.

What did our mobile care team advise when you last spoke to them?

Leanne 🙂

Re: Refund

gal1l0 — Fri, 29 Jul 2022 13:07:22 GMT

That I should get the refund by today. But I just called the Billing team and they told me it was gonna be monday. So am kinda confused.

Re: Refund

Leanne_T — Fri, 29 Jul 2022 13:08:50 GMT

Thanks @gal1l0

Could you check again on Monday and let me know if this is showing?

Thanks 🙂

Leanne.

Re: Refund

gal1l0 — Tue, 02 Aug 2022 15:34:17 GMT

Hello,

I am still waiting for my refund it hasn't come yet.

Thanks.

Re: Refund

Leanne_T — Tue, 02 Aug 2022 15:43:39 GMT

I'm sorry to hear this @gal1l0

Have you spoken to our mobile care team again today to get this looked into?

Leanne.