topic Re: Can no longer view bills in Contracts & Billing

Can no longer view bills

ArchieMain98 — Fri, 29 Jul 2022 10:20:24 GMT

i can no longer view my bills on EE, i go into the bills and payments section and it just brings me back tot he dashboard with my notifications.

Re: Can no longer view bills

Mustrum — Fri, 29 Jul 2022 10:33:01 GMT

How/what do you use to access your bills?

Have you tried a reset or reinstall, or another method to access your bills?

Re: Can no longer view bills

ArchieMain98 — Fri, 29 Jul 2022 10:34:58 GMT

Hi, i have tried everything. i have tried the My EE app on my iphone and cant see the option for bills and payments in there and then on the actual website when i click the bills and payments option i just get taken to the dashboard

Re: Can no longer view bills

Mustrum — Fri, 29 Jul 2022 10:42:11 GMT

re the website option, is that on your phone or have you tried on a PC/Laptop - if so with another browser?

Re: Can no longer view bills

ArchieMain98 — Fri, 29 Jul 2022 10:42:53 GMT

i have tried it on safari on my phone and chrome on my laptop

Re: Can no longer view bills

Mustrum — Fri, 29 Jul 2022 10:45:21 GMT

Mobile or Broadband?

Just tried mine and it is ok for Broadband.

Not sure what else you can try other than contact support.

Re: Can no longer view bills

ArchieMain98 — Fri, 29 Jul 2022 10:48:54 GMT

Have tried mobile and broadband but just get this

Re: Can no longer view bills

chistery — Fri, 29 Jul 2022 10:52:44 GMT

The usual advice with the EE website is to try an incognito window and see if that helps.

Re: Can no longer view bills

ArchieMain98 — Fri, 29 Jul 2022 11:10:05 GMT

that didn't work either 😕

Re: Can no longer view bills

Leanne_T — Fri, 29 Jul 2022 11:25:07 GMT

Hi @ArchieMain98

Thanks for posting.

If the above suggestions have not worked, please call us on either 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne 🙂

Re: Can no longer view bills

Iwhrridbdkfb — Sun, 14 Aug 2022 02:16:21 GMT

same here.. any fix?

Re: Can no longer view bills

Iwhrridbdkfb — Sun, 14 Aug 2022 02:16:57 GMT

I have this exact same issue, almost all navigate brings me to same dashboard page.

Re: Can no longer view bills

Christopher_G — Sun, 14 Aug 2022 07:28:44 GMT

Hi @ArchieMain98

Does this happen regardless of which browser you use? Have you tried clearing your cache/cookies?

Chris

Re: Can no longer view bills

JackieS2 — Tue, 27 Sep 2022 15:14:20 GMT

Same here. I’ve been in touch via 150 and the chat function. Each time I’m told they’ve fixed it, to delete app and re-instate and it’ll work. It never does. So frustrating!

Re: Can no longer view bills

Leanne_T — Tue, 27 Sep 2022 15:16:04 GMT

Hi @JackieS2

Thanks for coming here.

Does the same happen in your My EE app and My EE account online?

Leanne.