topic Re: Charged twice since Nov 2021! in Contracts & Billing

Charged twice since Nov 2021!

earthling71 — Thu, 28 Jul 2022 13:22:13 GMT

I have checked my bank account today and found that double payments have been taken from my bank account since November 2021.

However, when I check my payments and bills on EE only one amount shows.

Not sure where is the mistake.

That is quite a lot of money I have lost. Can someone help please?

I do all my payments by DD, never paid manually.

Stef

Northerner — Thu, 28 Jul 2022 15:07:33 GMT

You'll need to speak to EE CS on 150 about this issue. There is no customer account access on these forums.

Thanks

XRaySpeX — Thu, 28 Jul 2022 15:45:54 GMT

You or A.N.Other must have taken out another contract in your name in Nov, 2021.