topic Re: Suspended account in Contracts & Billing

Suspended account

OutLanderLT — Thu, 28 Jul 2022 12:18:39 GMT

My account still suspended after making LATE 59.74 payment on 27th 11:45 am
EE says it takes up to 24h, but after 24h after payment i still cant use my phone.

Re: Suspended account

Chris_B — Thu, 28 Jul 2022 12:35:30 GMT

@OutLanderLT Have you tried restarting your device? Did that cost also include the late payment fee that you would of been charged also for none payment on time ? If you haven’t paid that also then you still haven’t paid what you owe.

Re: Suspended account

OutLanderLT — Thu, 28 Jul 2022 12:44:50 GMT

Where can i find how much fee i need to pay ?

Re: Suspended account

James_B — Thu, 28 Jul 2022 13:53:42 GMT

Hi @OutLanderLT,

Have you checked your outstanding bill amount in My EE?

James