topic Re: Upgrade in Contracts & Billing

Upgrade

Mirren2004 — Wed, 27 Jul 2022 10:15:06 GMT

I’m due an upgrade today but when I try I says I can’t add another device to my plan I only have my phone and AirPods and I’m trying to upgrade my old phone

Re: Upgrade

Northerner — Wed, 27 Jul 2022 11:31:13 GMT

Hi. @Mirren2004

What does it say if you text UP to 150.

Thanks

Re: Upgrade

Mirren2004 — Wed, 27 Jul 2022 14:07:24 GMT

It states great news your ready to upgrade

Re: Upgrade

James_B — Wed, 27 Jul 2022 14:28:54 GMT

Hi @Mirren2004,

Could you have been trying to purchase an additional line, rather than upgrading? Please visit shop.ee.co.uk/ee-upgrades to upgrade.

James

Re: Upgrade

Mirren2004 — Wed, 27 Jul 2022 15:30:24 GMT

No I clicked on the upgrade option

Re: Upgrade

James_B — Wed, 27 Jul 2022 16:10:45 GMT

Hi @Mirren2004,

Do you see the same message if you try to upgrade at shop.ee.co.uk/ee-upgrades?

James

Re: Upgrade

Mirren2004 — Wed, 27 Jul 2022 16:22:24 GMT

Brilliant worked doing it that way thanks for your help

Re: Upgrade

James_B — Wed, 27 Jul 2022 16:37:16 GMT

No problem @Mirren2004 🙂

Enjoy your new phone!!

James