topic Re: Billing date changed in Contracts & Billing

Billing date changed

LeclercSZN — Sun, 24 Jul 2022 15:10:21 GMT

If the money tries to get taken on the date it says then it won't be there, is there anyway to change it back to the original date to ensure the money is available?

Re: Billing date changed

XRaySpeX — Sun, 24 Jul 2022 15:22:58 GMT

Why did you change it when you knew money wouldn't be there?

Re: Billing date changed

Schockwave — Sun, 24 Jul 2022 15:44:19 GMT

@LeclercSZN , if you want to change the date, the money gets taken from your bank, then I would suggest ringing customer services and speaking to the billing department, they should be able to do this for you, but remember it is not always on the same date, but near the same date.

Re: Billing date changed

XRaySpeX — Sun, 24 Jul 2022 16:00:02 GMT

If a DD fails on the 1st time of asking, EE will try again in about a week for the last time.

Re: Billing date changed

Leanne_T — Mon, 25 Jul 2022 06:53:27 GMT

Morning @LeclercSZN

Thanks for coming here.

Did you request the bill date or direct debit date to be changed?

If you log into your My EE app and select Bills and Payments, is the correct direct debit date showing? this won't be the same as your bill date.

Leanne 🙂

Re: Billing date changed

LeclercSZN — Mon, 25 Jul 2022 09:00:36 GMT

The only date showing is the 23rd on this month but the email stated the 6th of next month whilst I need it to be the 8th

Re: Billing date changed

Leanne_T — Mon, 25 Jul 2022 09:08:35 GMT

Thanks @LeclercSZN

If you text BILL to 150, what direct debit date shows in the reply?

Leanne.

Re: Billing date changed

LeclercSZN — Mon, 25 Jul 2022 09:33:36 GMT

There was no response but I think that's due to me only having EE broadband and not a mobile contract

Re: Billing date changed

Leanne_T — Mon, 25 Jul 2022 10:43:43 GMT

Hi there @LeclercSZN

In this case, please call us on 0800 079 8586 and the team will look into this for you 🙂

Leanne.