topic Re: VAT receipt for Personal Accounts in Contracts & Billing

VAT receipt for Personal Accounts

Nicolvmax — Wed, 29 Jun 2022 15:54:22 GMT

Why do EE not show the VAT breakdown on their personal accounts? I charge some of my bills to my business and need a VAT receipt to do that. Why is EE exempt from showing their VAT details on their bills.... I wish I could do the same?

Re: VAT receipt for Personal Accounts

XRaySpeX — Wed, 29 Jun 2022 16:06:29 GMT

@Nicolvmax : Cuz it is a personal account intended for consumers, for which no VAT receipt is required. If you want VAT receipts for your business you need to switch to a business a/c.

Re: VAT receipt for Personal Accounts

Nicolvmax — Mon, 04 Jul 2022 16:37:41 GMT

Thanks for your reply, however, I still believe under UK VAT law that if a Customer requests a VAT receipt they should give it regardless of whether I am a business or not. When I go to the garage, restaurant, hotel, etc. if they are VAT registered they give me a VAT receipt.

I am not a business but my company insist on a VAT receipt for expensing calls and data. I don't understand why EE is any different to any other company, if they are asked for a VAT receipt they should give it?

Re: VAT receipt for Personal Accounts

Leanne_T — Mon, 04 Jul 2022 16:42:27 GMT

Hi @Nicolvmax

Welcome to the community.

Our bills for personal users now show all charges inclusive of VAT.

If you need a VAT breakdown for business purposes, you would need to switch to a business account.

Leanne.

Re: VAT receipt for Personal Accounts

XRaySpeX — Mon, 04 Jul 2022 17:23:35 GMT

www.gov.uk: Is it a legal requirement to provide a VAT receipt?

There's no legal obligation to provide an VAT invoice unless both you and your customer are VAT registered.

Re: VAT receipt for Personal Accounts

TomDu — Sat, 23 Jul 2022 18:13:19 GMT

>There's no legal obligation to provide an VAT invoice unless both you and your customer are VAT registered.<

I am VAT registered and EE refuse to provide me with VAT invoices. I pointed out that it is a legal obligation, or at least certainly seems to be based on what appears here :

if you’re VAT-registered, you must issue a VAT invoice whenever you supply standard rate or reduced rate goods or services to another VAT-registered person.

I don't think it depends on what sort of account/arrangement you have with a supplier, but EE have decided it does. I have a personal account but use the account partly for business.

After much discussion, earlier this year, EE finally sent me VAT invoices. However, last week they sent me a text indicating that this option (if it ever had been one officially) would be stopped and I would have to change to a business account (which is what they told me when I first asked).

I rang EE again and mentioned I didn't want or need a business account, or any extra features. I was assured that a business account would cost no more than my existing personal account. I was under the impression, or perhaps assumed, that a business account would be more expensive. I hope this is correct.

Re: VAT receipt for Personal Accounts

EssexBoyEE — Sat, 23 Jul 2022 22:52:30 GMT

As long as you have the Correct EE Vat Number for your EE Billing Account then you can deduct the Vat element and claim it back from your Vat Returns.

Should the Vat Man or your Accountant be unhappy with your process of calculations, send them a Copy of your EE Billing Request or Bill Or Demand of Payment together with the correct EE Vat Registration Number and ask them to pursue the information through EE. The chances are they will not bother and except your Vat Returns Claim.

Re: VAT receipt for Personal Accounts

XRaySpeX — Sat, 23 Jul 2022 22:52:41 GMT

@EssexBoyEE : Unfortunately EE mobile bills show no EE VAT Registered Number (I'm told), unlike EE BB bills.

Re: VAT receipt for Personal Accounts

EssexBoyEE — Sat, 23 Jul 2022 23:13:22 GMT

Doesn't matter as long as you have the Correct Vat Registration Number against your Billing Account (and they may differ on different Departments) then you can reclaim the Vat back against your Vat Returns.

Been there, done it, got the T Shirt, it's all about correct accounting procedures for Vat, as long as you can provide the correct Vat Registration against a Payment or Bill / Invoice and its all legit then you are good to go, Vat Man may give you grief but its up to them to them to determine if its an legit or fraudulent Vat Claim.

Re: VAT receipt for Personal Accounts

Leanne_T — Sun, 24 Jul 2022 06:52:06 GMT

Morning @TomDu

Thanks for coming here.

Our mobile care team will be able to run through your options for moving to a business account and let you know if there would be any change to the price plan you have at the moment.

Thanks.

Leanne.

Re: VAT receipt for Personal Accounts

TomDu — Mon, 25 Jul 2022 07:29:25 GMT

Thanks @EssexBoyEE. I sometimes assume this is the case when I'm missing a VAT invoice, but, in any case I think it's unfair that the

Vat Man may give you grief

due to EE being unhelpful, and - at least on the face of it - breaking the law.

Re: VAT receipt for Personal Accounts

Chris_B — Mon, 25 Jul 2022 07:55:41 GMT

@TomDu it’s not breaking the law at all. Vat is on the bill it’s just not a broken down bill. There is no legal requirement to show a full vat breakdown on consumer plans as they are not intended for business purposes. Even the old billing format had at the bottom of it. “ this bill is not for vat purposes”. Or something like that.

Re: VAT receipt for Personal Accounts

TomDu — Mon, 25 Jul 2022 08:32:15 GMT

It looks to me as if more details are required, based on the information here: https://www.gov.uk/guidance/record-keeping-for-vat-notice-70021#vat-invoices

5.1 Details to include on a VAT invoice

You must show the following details on any VAT invoices you issue:

...

for each description, the quantity of the goods or the extent of the services, and the rate of VAT and the amount payable, excluding VAT, expressed in any currency

Re: VAT receipt for Personal Accounts

Chris_B — Mon, 25 Jul 2022 12:37:17 GMT

@TomDu Now read 5.4 of that link. And what’s the issue of changing to a business tariff that gives a vat invoice? Anyone trying to claim back from the company they work for for calls on a personal tariff is between them and the company they work for.

Re: VAT receipt for Personal Accounts

French2000 — Mon, 10 Oct 2022 11:18:18 GMT

Good afternoon

I find it very annoying that having been asked for a VAT invoice that non is supplied, 5.4 of the link quotes as follows:

5.4 VAT invoices issued by retailers

There’s no requirement to issue a VAT invoice for retail supplies to unregistered businesses. As a retailer, you may assume that no VAT invoice is required unless your customer asks for one. If you’re asked for an invoice then you have the following options.

If the charge you make for the individual supply is:

£250 or less (including VAT), then you can issue an invoice showing your name, address and VAT registration number, the time of supply (tax point), a description which identifies the goods or services supplied, and for each VAT rate applicable, the total amount payable, including VAT shown in sterling and the VAT rate charged - exempt supplies must not be included in this type of VAT invoice
more than £250 and you’re asked for a VAT invoice, then you must issue either a full VAT invoice or modified VAT invoice, showing VAT inclusive rather than VAT exclusive values

In other words, under the £250, you must supply an invoice with the details as indicated and over £250 a full VAT invoice.

Quoting from your site that all charges include VAT is not good enough without the breakdown and VAT rates. i.e. do charges incurred in other parts of the world include VAT?

Re: VAT receipt for Personal Accounts

Chippy7 — Tue, 01 Nov 2022 16:42:23 GMT

Easy solution - Ditch EE when it comes to renewal - why have the hassle! I have been self employed and working for companies since the 1970's and all companies had to have a copy of the VAT bill when appropriate - and always had until some clever clogs has recently decided to change it - but why?

To ensure people convert to a business account that they can charge more for? !!

BT control effectively - what's changed!! Nothing! But technology hopefully will in time.

Re: VAT receipt for Personal Accounts

BThomas1 — Wed, 30 Nov 2022 11:11:31 GMT

They don't show Vat and Vat number just to keep it looking "favourable" to those who aren't unregistered. But why don't they display the Vat number? Pretty sure it's the same as BT anyway, sure I've seen it somewhere.

Re: VAT receipt for Personal Accounts

Leanne_T — Wed, 30 Nov 2022 15:45:15 GMT

Hi @BThomas1

Thanks for coming here.

If you need this information, please call us on 150 and the team will help you further.

Leanne.

Re: VAT receipt for Personal Accounts

BThomas1 — Thu, 01 Dec 2022 17:43:40 GMT

Email me the VAT number if you've got a minute please, or confirm that it is the same as BT.

Thanks

Bleddyn

Re: VAT receipt for Personal Accounts

XRaySpeX — Thu, 01 Dec 2022 18:20:41 GMT

@BThomas1 :

EE Limited
Registered Office: 1 Braham Street, London, E1 8EE

VAT reg.no: GB 245 7193 48