topic New number but retain old number too in Contracts & Billing

New number but retain old number too

MrWaveydavey — Thu, 21 Jul 2022 14:55:24 GMT

I would like to change my number, however to ensure I don't miss updating contacts and banks etc I'd like to move my old number to a payg sim for a few months when my number changes. Is this possible?

Re: New number but retain old number too

XRaySpeX — Thu, 21 Jul 2022 15:01:27 GMT

Yes, with 30 days notice if not still within your min. term.

Re: New number but retain old number too

bristolian — Thu, 21 Jul 2022 20:34:24 GMT

When you give 30days cancellation notice, you are saying to EE "I don't want my current contract, but want to convert my number to PAYG"

That is a way of retaining your number, not of changing it. If you want to keep your current plan & account, you can request a change of number - but your old number is then lost.

I would recommend speaking to EE C/S on 150 to see if there is a way of combining the two processes... in effect, changing your number but then getting a new PAYG SIM with the existing one. I'm not aware of this being possible.