topic Re: Upgrade not available in Contracts & Billing

Upgrade not available

Gtrev — Thu, 21 Jul 2022 08:25:56 GMT

I have less than 30 days on my contract, but my online account states upgrade not available. I did request a PAC code a few days ago, but I haven't used it and want to stay with EE.

Re: Upgrade not available

XRaySpeX — Thu, 21 Jul 2022 08:44:35 GMT

@Gtrev : By requesting your PAC you have placed your account in a pending state. You can't do anything with it until the PAC expires its 30 days.

Re: Upgrade not available

Gtrev — Thu, 21 Jul 2022 08:46:31 GMT

That will be why then, thanks for your reply.

Re: Upgrade not available

XRaySpeX — Thu, 21 Jul 2022 12:07:02 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Upgrade not available

chistery — Thu, 21 Jul 2022 12:47:50 GMT

You can ask EE to cancel the PAC and your upgrade options may appear again.