topic Being charged despite contract ending in Contracts & Billing

Being charged despite contract ending

Rcanza3461 — Mon, 18 Jul 2022 07:17:31 GMT

I had a 24 month contract for my Apple Watch that was dated 26th Jan 2019 to 26th Jan 2021. 18 months later and I’m still being charged for it. I’ve spoken to multiple customer support workers who say they will cancel it, only to be charged for it again on my next bill. I’ve lost around £450 from this. I want my money back for it. I’ve paid my contact so why am I being charged out side of it.

Re: Being charged despite contract ending

Rcanza3461 — Mon, 18 Jul 2022 07:19:21 GMT

The same thing has happened to me however when I ring them, they tell me they cancel it only to be charged in my next bill. I’ve lost almost £500 due to this.

Re: Being charged despite contract ending

Leanne_T — Mon, 18 Jul 2022 08:11:23 GMT

Morning @Rcanza3461

Thanks for coming to the community.

I'm sorry to hear this has happened, to get this looked into and the Apple Watch contract cancelled please call us on 150 and the team will be happy to help.

Thanks.

Leanne 🙂

Re: Being charged despite contract ending

Rcanza3461 — Mon, 18 Jul 2022 08:25:34 GMT

I’ve done this before and they say they’ll cancel it, only for me to continue being charged. How do I go about getting the money thats been taken?

Re: Being charged despite contract ending

Leanne_T — Mon, 18 Jul 2022 08:28:48 GMT

Hi @Rcanza3461

I'm sorry we have no account access on the community, please try calling us again so the team can get this looked into for you.

Let me know how you get on.

Leanne 🙂