topic Re: Stop phone in Contracts & Billing

Stop phone

VKalcheva — Mon, 18 Jul 2022 06:14:04 GMT

hello, my phone xxxxxxxxxxx has been suspended by the operator. I have a credit limit. Please your answer, why is it stopped and what should be done? Thank you!

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Stop phone

Leanne_T — Mon, 18 Jul 2022 06:56:33 GMT

Morning @VKalcheva

Thanks for coming here 🙂

If your phone has been suspended, please call us on 0800 079 8586 from any other phone and the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: Stop phone

Chris_B — Mon, 18 Jul 2022 06:58:03 GMT

@VKalcheva You’ll have to speak with customer services about this. Phones are only cut off because the bill hasn’t been paid.

it’s the device has been reported lost or stolen and then it’s black listed and only the original device owner can request that blacklisting to be removed because they have found the device.

Re: Stop phone

VKalcheva — Mon, 18 Jul 2022 08:41:55 GMT

Thank you!

Re: Stop phone

Leanne_T — Mon, 18 Jul 2022 08:43:25 GMT

No problem @VKalcheva

Let us know how you get on 🙂

Leanne.