topic Re: Backdated itemised bill if it was not a service being paid for at the time? in Contracts & Billing

Backdated itemised bill if it was not a service being paid for at the time?

Gifry1986 — Sat, 16 Jul 2022 10:32:35 GMT

Can I be sent an itemisers bill from 18 months ago if itemised billing was not set up on my account?

Re: Backdated itemised bill if it was not a service being paid for at the time?

bristolian — Sat, 16 Jul 2022 11:05:23 GMT

No, itemised billing is not retrospective.

Even a Subject Access Request will only cover the previous 6-12months call history.

Re: Backdated itemised bill if it was not a service being paid for at the time?

XRaySpeX — Sat, 16 Jul 2022 12:20:16 GMT

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.