topic i want to upgrade anytime in Contracts & Billing

i want to upgrade anytime

mustafa_ugur — Wed, 13 Jul 2022 22:46:10 GMT

i have the samsung galaxy flip 3 which had a poor battery to start with but has been getting progressivley worse over the past 9 months.

i was hoping that in september a year since i got the phone i would be able to upgrade for any cost.

looking at the conditions if i where to upgrade the amount quoted was about £590 which is over the £50-£300 mentioned on the website. i am wondering why this is the case.

Re: i want to upgrade anytime

Christopher_G — Thu, 14 Jul 2022 07:17:04 GMT

Hi @mustafa_ugur

Welcome to the community.

Could you please contact our Mobile Care team? They'll be able to look into this and shed some light on it for you.

Chris

Re: i want to upgrade anytime

Chris_B — Thu, 14 Jul 2022 07:23:40 GMT

@mustafa_ugur Are you on a upgrade anytime tariff?

Re: i want to upgrade anytime

mustafa_ugur — Thu, 14 Jul 2022 09:50:01 GMT

I've been trying to check but I havnt found anything conclusive about that

Re: i want to upgrade anytime

Chris_B — Thu, 14 Jul 2022 09:56:33 GMT

@mustafa_ugur Just look at your plan it will say there what sort of tariff you have. If it doesn’t say anytime upgrade tariff you not on a anytime upgrade tariff.

Re: i want to upgrade anytime

mustafa_ugur — Thu, 14 Jul 2022 10:28:45 GMT

It doesn't mention a tariff all I can see is essential plan.

Is there not any alternative for changing phone as it really isn't suitable for my needs

Re: i want to upgrade anytime

Leanne_T — Thu, 14 Jul 2022 10:34:18 GMT

Hi @mustafa_ugur

Thanks for coming here.

Can you text UP to 150 and let me know the reply?

Thanks.

Leanne.

Re: i want to upgrade anytime

Chris_B — Thu, 14 Jul 2022 11:00:47 GMT

@mustafa_ugur if it says you’re on an essential plan then this is not an anytime upgrade tariff. And to upgrade early you need to pay the requested fee that you first mentioned. You will also have to have the same or more costly tariff than you currently have now to upgrade before your minimum term date that also includes a device on a full contract.