https://community.ee.co.uk/t5/Contracts-Billing/Mobile-upgrade-plan-different-to-purchase/m-p/1152166#M59337 <P>I've just upgraded my phone and just had the confirmation of order through. Its saying plan is £49 a month but when I did the upgrade it was £35 due to the trade in £14 discount, and I have the email to prove that. Why has it suddenly changed to £49 when that's not the price I agreed to? Very misleading and if it is £49 I will be canceling straight away.</P> Wed, 13 Jul 2022 05:19:58 GMT kell-kins 2022-07-13T05:19:58Z https://community.ee.co.uk/t5/Contracts-Billing/Mobile-upgrade-plan-different-to-purchase/m-p/1152166#M59337 <P>I've just upgraded my phone and just had the confirmation of order through. Its saying plan is £49 a month but when I did the upgrade it was £35 due to the trade in £14 discount, and I have the email to prove that. Why has it suddenly changed to £49 when that's not the price I agreed to? Very misleading and if it is £49 I will be canceling straight away.</P> Wed, 13 Jul 2022 05:19:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/Mobile-upgrade-plan-different-to-purchase/m-p/1152166#M59337 kell-kins 2022-07-13T05:19:58Z https://community.ee.co.uk/t5/Contracts-Billing/Mobile-upgrade-plan-different-to-purchase/m-p/1152171#M59340 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/825820">@kell-kins</a>&nbsp;because the plan that you’ve chosen is that price excluding any discounts that you might receive on top of it. &nbsp; You don’t see discounts on the total cost of a tariff these are taken off when you are billed.</P> Wed, 13 Jul 2022 07:00:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Mobile-upgrade-plan-different-to-purchase/m-p/1152171#M59340 Chris_B 2022-07-13T07:00:24Z