topic New contract in Contracts & Billing

New contract

Melanieo891 — Tue, 12 Jul 2022 21:18:25 GMT

Hi ive just got a new contract. Ive swapped to pay as you go to pay monthly with the same number. I have my new phone with the new sim. Ive activated the new sim but still dont have any calls text etc and asking me to top up. When does my monthly contract start? I have service but cant text/ call etc

Re: New contract

XRaySpeX — Tue, 12 Jul 2022 21:24:11 GMT

@Melanieo891 wrote:

Ive swapped to pay as you go to pay monthly with the same number.

Sorry, which is "from" & which "to"?

Where are you?

Re: New contract

bristolian — Tue, 12 Jul 2022 21:24:16 GMT

Are you in the UK or abroad?

If you're in the UK, what happens when you try making a call or sending a text?

Re: New contract

Melanieo891 — Tue, 12 Jul 2022 21:28:09 GMT

Hi sorry im in the uk. When calling out its asking me to top up

Re: New contract

XRaySpeX — Tue, 12 Jul 2022 21:30:22 GMT

Then you haven't yet been switched to contract, if that's what you asked for.

Re: New contract

Christopher_G — Wed, 13 Jul 2022 06:49:02 GMT

Hi @Melanieo891

Welcome to the community.

I would suggest speaking to our Mobile Care team to check when it's going to be activated,

Chris