topic Re: I'm being charged for two contracts! in Contracts & Billing

Re: I'm being charged for two contracts!

RELAPSE — Tue, 12 Jul 2022 18:47:06 GMT

My wife is having the same issue

Has called every night for the last 3 weeks but keeps getting fobbed off.

They transfered her to pay as you go now to 'resolve' it but now she can't make calls and is paying for 2 contracts.

Always promised a phone call every night and never receives one.

This company is pitiful

Did you get your issue resolved? If so, how?

Kind regards

Re: Re: I'm being charged for two contracts!

Chris_B — Tue, 12 Jul 2022 19:54:29 GMT

@RELAPSE You’ll have to explain your situation as you jumped on to a thread with your own issue and someone has now created your own thread for you but you’ve not given any information apart from 2 contracts and something about PAYG

Re: Re: I'm being charged for two contracts!

Christopher_G — Wed, 13 Jul 2022 07:00:58 GMT

Hi @RELAPSE

Welcome to the community.

How long ago did your wife take out this new contract? Did she definitely select the upgrade option and not a new additional contract by mistake?

Chris