topic Re: Connection not restored after payment in Contracts & Billing

Connection not restored after payment

Shakc62 — Mon, 11 Jul 2022 23:34:04 GMT

My phone connection has not been restored yet and I have paid my phone bill around 7 pm last evening. Anyone know how long it will take to be reactived please

Re: Connection not restored after payment

Gareth43 — Tue, 12 Jul 2022 00:54:28 GMT

It can take upto 24 hrs I believe

Re: Connection not restored after payment

Christopher_G — Tue, 12 Jul 2022 07:24:34 GMT

Hi @Shakc62

Welcome to the community.

What method did you use to pay your bill? Once the payment is cleared, like @Gareth43 said, it can take up to 24 hours for full service to resume.

Chris