topic Re: Problem with paying bill - please help in Contracts & Billing

Problem with paying bill - please help

chazychaz20 — Mon, 11 Jul 2022 05:26:17 GMT

on each 8th i git new bill to pay - 140£

last month bill i couldnt pay and new one i cant pay neither. Now i chat with one off EE stuff and arange payment on 22/07/2022. I said i will pay both bills - 280£

now , my situation is still bad, i cant afford to pay

i dont use those numbers , i took contracts 6-7 months ago as i was thinking to expande my work and i honna need it

one off number wasnt use at all - now whats happening on world / bills / etc im struggling to pay it

can i put on hold contract for 2-3 months ? I cant call ee as im almost deaf and the options that they probide for deaf people are not enough for me

can someone please help me what to do ?

i was thinking when my contracts will go to collection agency to make some dill with them - dont know what to do

Re: Problem with paying bill - please help

Chris_B — Mon, 11 Jul 2022 06:30:10 GMT

@chazychaz20 Not using a number doesn’t mean you can get out of paying.

But if your struggling to pay your monthly bill you have to call customer services and explain the situation the longer you leave this the more it will effect you.

Please see THIS on how you can call customer service.

Re: Problem with paying bill - please help

chazychaz20 — Mon, 11 Jul 2022 06:46:26 GMT

I did not wrote that i dont want to pay ….

i cant call ee costumer service as im deaf

whats happening when u will not pay bill ? They selling your contract to agency like lowell ?

what agency ee using ? Lowell ?

Re: Problem with paying bill - please help

Chris_B — Mon, 11 Jul 2022 07:24:13 GMT

@chazychaz20 Did you click the link I provided?

EE will eventually give this to a debt collection company and they will add their own fee to this outstanding charge. So you’ll pay more than the contract cost. This will also effect your credit rating.

Re: Problem with paying bill - please help

James_B — Mon, 11 Jul 2022 08:12:01 GMT

Hi @chazychaz20,

We’re sorry you might be having trouble paying your bill – we understand your circumstances can change.

If you’re struggling to pay your bill, it’s important you let us know as soon as possible so we can support you and come up with a solution to potentially make your payments more manageable.

Please see Hearing Support for help with contacting Customer Care, including information on using the Next Generation Text Service to get in touch.

Hope this helps.

James