topic Re: Bill payment gone through twice in Contracts & Billing

Bill payment gone through twice

Genjod — Thu, 07 Jul 2022 23:05:34 GMT

I tried paying my bill online and got an error message, then tried again and it went through. When checking my bank account it shows the payment has gone through twice. How can I get this sorted ASAP because I need that 2nd payment back to pay other bills.

Re: Bill payment gone through twice

James_B — Fri, 08 Jul 2022 07:50:38 GMT

Hi @Genjod,

Is one of the payments showing as pending?

James

Re: Bill payment gone through twice

Genjod — Fri, 08 Jul 2022 07:59:09 GMT

Both are showing pending.

Re: Bill payment gone through twice

James_B — Fri, 08 Jul 2022 08:27:36 GMT

Hi @Genjod,

Only the successful payment will be debited from your account. Please contact your bank for information on how long they withhold pending payments from your balance.

James