topic Re: Questions about buying 'call from anywhere' add-on in Contracts & Billing

Questions about buying 'call from anywhere' add-on

Yangxin — Thu, 07 Jul 2022 19:12:24 GMT

I'm currently in China and need to receive calls from the UK. I saw there was an add-on named 'call from anywhere'. I am curious whether the 60 minutes in this package can include the minutes of calls I receive from the UK so that I don't have to pay the extra fee for receiving the call? And when I clicked the 'find out more button', it didn't show the page to purchase this add-on? How can I buy it?

Re: Questions about buying 'call from anywhere' add-on

bristolian — Thu, 07 Jul 2022 19:18:42 GMT

You can find costs for roaming in China clicking on this online tool

The 60minute call-from-anywhere bundle is for outgoing calls only.

Re: Questions about buying 'call from anywhere' add-on

Yangxin — Thu, 07 Jul 2022 19:21:27 GMT

Thanks for your reply. May I ask whether there is any package or add-on I can buy to receive calls from the UK at a lower price?

Re: Questions about buying 'call from anywhere' add-on

Schockwave — Thu, 07 Jul 2022 19:23:55 GMT

@Yangxin , have you taken a look at the link @bristolian gave you? This should give you the answer.

You could also take a look here:

https://ee.co.uk/help/help-new/roaming-and-international

Re: Questions about buying 'call from anywhere' add-on

Yangxin — Thu, 07 Jul 2022 19:39:59 GMT

Yes, I have checked the page by opening the link. I haven't found any add-ons or packages that meet my demand yet, so I wonder whether you know more about it. In addition, I wonder whether the price for receiving calls from the UK in China must get calculated in the table of 'Roaming Costs'? Besides, may I ask what the difference between the ' Pay monthly' and ' Pay as you go' is for me? As I don't have any package at this moment, in my case, will my fee get calculated at the 'Pay as you go' price?

Re: Questions about buying 'call from anywhere' add-on

bristolian — Thu, 07 Jul 2022 19:42:46 GMT

If you have a minimum-term contract and pay a monthly bill, you are on pay-monthly

If you top your phone up but don't have a contract, you are on PAYG.

The available add-ons for any country are listed if you scroll down on the page I linked to. Receiving calls from the UK is listed under "Receiving a call"

Re: Questions about buying 'call from anywhere' add-on

Yangxin — Thu, 07 Jul 2022 20:18:53 GMT

Thanks. But I only found 'Receiving a call' in the table of 'Roaming Cost' and didn't find it anywhere else on the page. Besides, I didn't find any related add-ons. So does this means that there are no available add-ons I need for me? I would be very grateful if you wouldn't mind helping me.

Re: Questions about buying 'call from anywhere' add-on

XRaySpeX — Thu, 07 Jul 2022 21:43:05 GMT

Yes, you'll find it in the table of

Roaming costs


Service	Included in allowance	Charges outside your allowance
Making a call		£2.05 per minute
Receiving a call		£2.05 per minute

No, there is no add-on for it as you want.