topic Re: promises in Contracts & Billing

promises

t54 — Wed, 06 Jul 2022 17:42:54 GMT

after months of being fobbed of and promising to sort it out still not sort phone calls visits to store/franchises just a total waist to my time nobody’s interested in correcting the issues that r nothing to do with me but the debit is still taken again not in dept but overpaid for months i have two phones been with the provider for years wat mug rant over after another unsuccessful visit to a store out of my way to b told nothing we can do ☹️☹️☹️

Re: promises

bristolian — Wed, 06 Jul 2022 18:37:36 GMT

Although there is no account access on this forum, if you want to explain the issue you're having then others may be able to offer some advice

Re: promises

James_B — Thu, 07 Jul 2022 06:59:23 GMT

Hi @t54,

Welcome to the EE Community. 🙂

As @bristolian said, we'll do everything we can to help you in the community. What is the problem with your bill?

James

Re: promises

t54 — Thu, 07 Jul 2022 19:31:47 GMT

thank u for time it’s not complicated but it’s seems to have been made this way and it’s totally frustrating that my requests go unheard and ignored it appears i have been paying for an upgrade i don’t have didn’t ask for and never got !!!😢 asking to explain your have to go to the store phone calls store visits a nothing has been done £25 a month should b paying but £50 being billed being push from pillar to post

12/18 months later i need help !!!! ££££££

Re: promises

James_B — Fri, 08 Jul 2022 07:42:12 GMT

Hi @t54,

Was the upgrade completed in an EE store? Had you visited an EE store at the time of the upgrade?

James