topic Are Smart Benefits and add-ons included in contract terms? in Contracts & Billing

Are Smart Benefits and add-ons included in contract terms?

argymeg — Thu, 07 Jul 2022 18:01:35 GMT

Hi folks,

As stated in the topic title - are Smart Benefits and add-ons included in the contract terms, i.e. safeguarded for the duration of (at least) your minimum contract period?

Specifically my question is around the roam abroad add-on - I am planning to use my smart benefit otherwise for the most part, but I do want the option to enable roam abroad specifically when traveling, most likely as an add-on. Is it guaranteed to be available for the duration of my contract, as an add-on and/or as an option to switch for my smart benefit at any time?

Thanks in advance.

Re: Are Smart Benefits and add-ons included in contract terms?

James_B — Fri, 08 Jul 2022 06:58:16 GMT

Hi @argymeg,

Welcome to the EE Community. 🙂

Smart Benefits are not part of your core contract. We may at any time change the range of Smart Benefits available, the content of Smart Benefits or the minimum length of time each must be active for.

You can read the full terms and conditions here.

James

Re: Are Smart Benefits and add-ons included in contract terms?

argymeg — Mon, 11 Jul 2022 17:32:42 GMT

Thanks @James_B - clearly not what I wanted to hear! I have to say this makes choosing EE based on those Smart Benefits quite a bit harder. But appreciate the clarification very much nonetheless.

Re: Are Smart Benefits and add-ons included in contract terms?

Leanne_T — Tue, 12 Jul 2022 06:46:49 GMT

Morning @argymeg

Thanks for coming back to us.

If you have any further questions, please let us know.

Leanne 🙂