topic Re: FRAUD HAPPENNED ON MY EE ACCOUNT in Contracts & Billing

FRAUD HAPPENNED ON MY EE ACCOUNT

Masroor1 — Thu, 07 Jul 2022 08:05:07 GMT

I got new number added to my account with unlimited data and £90 per month charge which i didn't ask for. what should i do. i raised complaint with ee already but i am not liable to make this payment as i didn't order it. they say you have ordered iphone 13 pro max. how do i get this sorted. should i make police complaint.

Re: FRAUD HAPPENNED ON MY EE ACCOUNT

James_B — Thu, 07 Jul 2022 09:47:21 GMT

Hi @Masroor1,

I'm sorry to hear you've been a victim of fraud. Our complaints team will be working to resolve this as quickly as possible for you.

When did you raise your complaint?

James