topic Re: Phone Bill Help in Contracts & Billing

Phone Bill Help

Shakirax0 — Thu, 07 Jul 2022 07:49:43 GMT

Hey guys! I joined EE on the 7th June 2022 and I paid my first bill with 0 issues… we’ll I then got charged again on the 27th of June for a second bill (this time £84 because the first time it charged me I was unable to pay) now it’s the 7th July and it’s charged me again only a few days after my 2nd bill and it’s still £84 not the original £60 like it says on the website!!! Why have I been charged so close together and what do I do as I won’t be able to pay until halfway through the month….

(I did change my payment date to the 29th of every month so I assumed it would be the 29th July I’d of been charged)

Re: Phone Bill Help

Schockwave — Thu, 07 Jul 2022 09:26:22 GMT

Hello @Shakirax0 ,

Welcome to the community,

Have you logged in to your account either via the web or the My EE App to check the charges on your bill?

I would suggest you ring customer service and speak to billing, they can take a look at this for you. Billing dates are near and on the date requested, so can change slightly, depending what day the bill falls on.

Re: Phone Bill Help

Leanne_T — Thu, 07 Jul 2022 09:56:07 GMT

Hi @Shakirax0

Thanks for coming here.

If you change your direct debit date the bill date would change, please see our Set up or change a Direct Debit? Help page for information on what will happen to your bills.

If you are unable to make the payment or would like further information, please give us a call on 150 and the team will be happy to help.

Thanks 🙂

Leanne.