topic Re: VAT in Contracts & Billing

VAT

giles1234 — Wed, 06 Jul 2022 19:32:53 GMT

Why can't EE be more like BT and provide a VAT calculation on the bill? I will switch to another provider if they don't sort this out.

Not happy.

Re: VAT

Schockwave — Wed, 06 Jul 2022 19:38:43 GMT

@giles1234 , they do on business accounts, just not personal, as people do not normally need it, but maybe you could ask customer service if this is really important to you. You could probably work it out, as that would be 20% VAT, which I believe it still is.

Re: VAT

Chris_B — Wed, 06 Jul 2022 19:40:44 GMT

@giles1234 If you require a vat bill then you need to change to a business contract. EE are not obligated separate your vat on your personal customer bill.

Re: VAT

XRaySpeX — Wed, 06 Jul 2022 19:53:35 GMT

@Schockwave : It's only 20% of the ex-VAT price. When you are looking at your bill the VAT has already been added. So to work out the VAT you need to take 16.7% of the amount you see in your bill.

Re: VAT

giles1234 — Wed, 06 Jul 2022 19:52:13 GMT

Of course I can work it, I'm not completely stupid. HMRC require a bill to have the address of the vendor, their reg number, date and their VAT number. EE do none of this. It's just annoying.

Re: VAT

giles1234 — Wed, 06 Jul 2022 19:53:31 GMT

They may not be obligated, but it would be a good thing to do and cost nothing. In fact it has cost them to remove this info.

Seems like lots of people on here are asking for this.

Re: VAT

Chris_B — Wed, 06 Jul 2022 20:00:26 GMT

@giles1234 Vat is on your bill it’s just not separate. And when it used to be the bill did have the wording “this is not a vat invoice”.

Re: VAT

Schockwave — Wed, 06 Jul 2022 20:00:28 GMT

@giles1234 , where did anyone say you were stupid? We were all only trying to help. If you need this, why not speak to customer service, most people do not need it, and I personally have not seen many people asking about it, there are probably just a handful.

Re: VAT

JHutchy — Fri, 27 Jan 2023 10:41:14 GMT

I have just joined EE from BT and I am so annoyed that the VAT breakdown is not shown on the bill. I was told I would need to move to a business account to get a VAT breakdown but the extra cost this entails makes it not worth moving to a business account. I feel a VAT breakdown is important and should be available when requested!

I am now looking at other suppliers

Re: VAT

Chris_B — Fri, 27 Jan 2023 11:06:44 GMT

@JHutchy What extra cost ? You’ll just be changed to a business account.

Re: VAT

Lummie1 — Tue, 28 Jan 2025 12:18:32 GMT

EE undercharged me 70p in November 24 but when they added to the next bill they added it with vat, 84p. Incorrect and illegal. It was their error I was undercharged but when claiming it back they add vat? In my case it was only 14p but how many customers have they done this to. They could take in a tidy wee sum

Re: VAT

Schockwave — Tue, 28 Jan 2025 13:34:08 GMT

Hello. @Lummie1 ,

I would suggest you speak to customer service if you have any billlng concerns as we cannot help here and there is.no account access, we also have no idea who you are, there is no account access here.