topic Reactiving a closed mobile number due to unpaid bills in Contracts & Billing

Reactiving a closed mobile number due to unpaid bills

mafjd12 — Tue, 05 Jul 2022 12:54:00 GMT

Good afternoon,

My mobile account was frozen due to unpaid bills and then the line was cut. I paid off the debts on the line but since the line was cut, I cannot access the number anymore. Is there any way to regain the old number back?

Thanks

Re: Reactiving a closed mobile number due to unpaid bills

XRaySpeX — Tue, 05 Jul 2022 12:57:47 GMT

No, once a line is cancelled it's gone from you for good.

Re: Reactiving a closed mobile number due to unpaid bills

Chris_B — Tue, 05 Jul 2022 12:58:04 GMT

@mafjd12 when did you pay off the unpaid bills ? How long did you leave these unpaid bills for ?

Re: Reactiving a closed mobile number due to unpaid bills

Leanne_T — Tue, 05 Jul 2022 13:09:36 GMT

Hi there @mafjd12

Thanks for posting on the community.

I would suggest getting in touch with our customer care team, they can check the account and let you know if the number and account can be reactivated.

Thanks 🙂

Leanne.

Re: Reactiving a closed mobile number due to unpaid bills

mafjd12 — Tue, 05 Jul 2022 13:29:30 GMT

Good afternoon,

The line was in my name but it was used by my son who was responsible for keeping up with the bills. I believe the bill was piling up from Feb/April and I paid it off about a week ago

Thanks

Re: Reactiving a closed mobile number due to unpaid bills

Leanne_T — Tue, 05 Jul 2022 13:35:24 GMT

Hi @mafjd12

Please call us on 0800 956 6000 and the team will see what they can do to help 🙂

Leanne.