topic Re: Upgrade in Contracts & Billing

Upgrade

Jplav — Mon, 04 Jul 2022 07:59:00 GMT

Hi,

I’m due an upgrade for both my phone and my watch. It lets me upgrade my watch online no problem but when I want to upgrade my phone it’s saying there are no plans available on all phones I look at. How can I upgrade online?

Re: Upgrade

Leanne_T — Mon, 04 Jul 2022 09:46:07 GMT

Hi there @Jplav

Thanks for posting on the community.

Are you upgrading early or are you now out of contract?

Speak soon 🙂

Leanne.

Re: Upgrade

Jplav — Mon, 04 Jul 2022 12:27:54 GMT

Hi, I was due to upgrade a few months ago but I’ve held off. I got my phone through a third party site but got my watch direct from EE if that helps?

Re: Upgrade

Leanne_T — Mon, 04 Jul 2022 12:35:56 GMT

Thanks @Jplav

In this case, please give us a call on 150, your My EE account will need to be looked into so you can upgrade online. They can also help you upgrade over the phone if you like.

Thanks 🙂

Leanne.