topic Re: New EE Sim only deal via 'Shop' or 'Upgrade'? in Contracts & Billing

New EE Sim only deal via 'Shop' or 'Upgrade'?

gurudefence — Sun, 03 Jul 2022 17:20:49 GMT

Hi Everyone,

I hope you are well?

I am struggling to understand what should be a very basic concept.

My partner currently has a 3GB contract at £24. The contract ended in 2020.

She wishes to change her contract but retain her existing phone.

If we click 'Shop' > 'Sim Only', there is a 10GB plan for £12, which she would choose.

If we click 'Upgrade' > 'Sim Only', the deals are very different and nothing compares to the £12 for her circumstances.

My concern is that the 10GB plan is in ADDITION to her existing plan if it is not an 'upgrade'.

Is that the case? She wants to retain her existing number and only have one plan.

Thanks in advance for your help,

Andy

Re: New EE Sim only deal via 'Shop' or 'Upgrade'?

XRaySpeX — Sun, 03 Jul 2022 17:38:55 GMT

Yes, if it's not an upgrade it'll be an additional line & she'll end up with 2 plans.

She needs to do an upgrade to keep her no. but not have 2 plans.

Re: New EE Sim only deal via 'Shop' or 'Upgrade'?

Chris_B — Sun, 03 Jul 2022 18:26:31 GMT

@gurudefence Call customer services and tell them you want an upgrade, there is a deal for £10 that gets 10Gb of data unlimited calls/texts it’s called the 10 for 10 deal. This offer isn’t advertised.