topic Re: Re: How to cancel tablet contract in Contracts & Billing

Re: How to cancel tablet contract

Adrian212 — Mon, 27 Jun 2022 09:37:45 GMT

How do I cancel my tablet please with out paying any charges

Re: Re: How to cancel tablet contract

Adrian212 — Sat, 04 Jun 2022 07:59:47 GMT

How can I cancel a tablet with out paying any charges please I don't need this tablet now it to much a month with my phone

Re: Re: How to cancel tablet contract

James_B — Sat, 04 Jun 2022 08:03:14 GMT

Hi @Adrian212,

Please get in touch with Customer Care to request the cancellation of your tablet plan.

They'll be happy to help. 🙂

James

Re: Re: How to cancel tablet contract

smartwombat — Thu, 09 Jun 2022 17:09:51 GMT

I wanted to cancel a contract for a SIM that was stolen in a MiFi box.
EE wanted £208 to cancel it.
So the "without paying any charges" may be a challenge.

Re: Re: How to cancel tablet contract

bristolian — Thu, 09 Jun 2022 17:20:34 GMT

@smartwombat wrote:

I wanted to cancel a contract for a SIM that was stolen in a MiFi box.
EE wanted £208 to cancel it.
So the "without paying any charges" may be a challenge.

It sounds like you were wanting to cancel whilst still under your minimum contractual term, and those charges were early-termination fees.

Loss or theft of a device doesn't cancel contractual liabilities in these circumstances.

Re: Re: How to cancel tablet contract

smartwombat — Thu, 09 Jun 2022 18:31:05 GMT

There is always someone in a company who has discretion in these matters.

If you're a long term (5 years+ usually enough) customer in good standing, no complaints, always paid on time, there is a good chance that despite the contract - which CS will keep on insisting there is no alternative - someone somewhere will be able to help.

If their manager can't, then the manager's manager can, if they can't go one level higher.
Eventually you get to the point where someone says why am I having to deal with this, just do it and get it out of my hair - that's in a bad organisation.

Often it is the next level manager in a good company who has the seniority to vary the conditions "as a gesture of goowdill" which doesn't nullify the contract, but resolves the issue.

Re: Re: How to cancel tablet contract

bristolian — Thu, 09 Jun 2022 19:21:54 GMT

While the advice above is technically correct, it's suggesting that following a CS escalation procedure is a way to evade contractual obligations which a customer has agreed to.

The risk of loss or theft is something which needs to be factored in to buying decisions. If a customer wanted to upgrade to a new device as a way of dealing with a lost/stolen one, then I suspect CS would be far more willing to reduce fees than if someone is trying to just "walk away" through no fault of EE.

Re: Re: How to cancel tablet contract

Leanne_T — Mon, 27 Jun 2022 10:04:24 GMT

Morning @Adrian212

Thanks for coming back to the community.

If you get in touch with Customer Care they will be happy to help you cancel the tablet plan. If this is out of contract there will be no early cancellation charges.

Leanne.

Re: Re: How to cancel tablet contract

Adrian212 — Mon, 27 Jun 2022 11:04:10 GMT

how can i cancelled my tablet with out paying any charges im still in contract for a nother year is there any way please because im having a new laptop today that will be cheaper for me than the tablet so can i still cancelled the tablet with out paying any charges there no marks on if u can canelled this tablet it will be a lot better i no i got another year left but can they still cancelled it i no they can if they wanted to

Re: Re: How to cancel tablet contract

Leanne_T — Mon, 27 Jun 2022 11:06:08 GMT

Hi @Adrian212

If you are still in contract there will be an early cancellation charge. If you would like to discuss your options, please call us on 0800 079 8586.

Leanne.