topic Re: Charged £65 when it should only be £15 ? in Contracts & Billing

Charged £65 when it should only be £15 ?

Joromain9 — Thu, 30 Jun 2022 21:57:20 GMT

Joromain9 — Thu, 30 Jun 2022 21:59:50 GMT

I’m so disappointed ive only had sim nearly 2 weeks havent used all data ect 🤬£65 to loose when not expected has left me in a difficult situation

XRaySpeX — Thu, 30 Jun 2022 22:02:57 GMT

@Joromain9 : You don't tell us for what. Please explain your issue in greater detail so we may be able to help you with it.

Are you on contract or PAYG?

Joromain9 — Thu, 30 Jun 2022 22:06:36 GMT

Contract sim first bill was told £15 per month and was charged £65. --
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Joromain9 — Thu, 30 Jun 2022 22:08:03 GMT

Contract sim £15 per month charged and taken £65 out of account. Haven’t used all data ect

XRaySpeX — Thu, 30 Jun 2022 22:09:19 GMT

It's probably a £50 refundable security deposit against roaming. If you don't intend to use your phone abroad call CS & ask for it back.

Joromain9 — Thu, 30 Jun 2022 22:12:19 GMT

Thank you so much for your assistance feel a bit better now will defo call them tomorrow.

XRaySpeX — Thu, 30 Jun 2022 22:14:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Joromain9 — Thu, 30 Jun 2022 22:18:40 GMT

Hopefully all will be sorted when i can talk to CS when open as closed now.

Alex402 — Sat, 02 Jul 2022 09:33:50 GMT

Yeah happened to me m8 awaiting refund