topic Re: 2022: no paperless billing from EE without calling customer service? in Contracts & Billing

2022: no paperless billing from EE without calling customer service?

ALEX-G — Thu, 30 Jun 2022 20:11:46 GMT

Just a simple form that would take any developer about a day's work is apparently still not available on EE's website.

Do I really have to call 150, and waste your customer services staff's time, just for the sake of a one-time switch?

Re: 2022: no paperless billing from EE without calling customer service?

bristolian — Thu, 30 Jun 2022 20:35:54 GMT

Altering your billing options does require a call to C/S, yes.

Re: 2022: no paperless billing from EE without calling customer service?

Dbill — Wed, 09 Nov 2022 11:33:56 GMT

Tried to contact EE via the online chat. Guy disconnected because i asked him whether i get 2.50 off my bill if thats what paperless billing costs.

just joined ee from three and must admit their customer service has been shocking so far. Im still within my 14 day period before i am locked in for 2 years so will review and probably cancel. Might as well go to plusnet which is the same network but lower prices.

[Mod edit: Image rejected due to it containing personal information.]

Re: 2022: no paperless billing from EE without calling customer service?

James_B — Wed, 09 Nov 2022 11:25:35 GMT

Hi @Dbill,

Welcome to the EE Community. 🙂

I'm sorry to hear your chat was disconnected. Are you currently paying for paper bills?

James

Re: 2022: no paperless billing from EE without calling customer service?

chrisflugel — Fri, 07 Apr 2023 08:47:50 GMT

Yes. I want to go paperless. I have a sim only monthly rolling contract. Want to change on line but doesn't seem possible.

Re: 2022: no paperless billing from EE without calling customer service?

Chris_B — Fri, 07 Apr 2023 10:01:59 GMT

@chrisflugel You need to call customer services to request to stop paper billing.