topic Switched from bt mobile, yet only one sim! in Contracts & Billing

Switched from bt mobile, yet only one sim!

Knay — Thu, 30 Jun 2022 06:02:00 GMT

Switched 3 sims from bt family plan to ee. The lady switched them all over the phone and got our PAC codes sent to us. However only one ee sim has arrived, and when I login to ee online it's only showing two sims on there not a third one?

Need this sorted by the end of this week or I'll be billed for another cycle with bt!

Thanks

Re: Switched from bt mobile, yet only one sim!

Chris_B — Thu, 30 Jun 2022 06:22:37 GMT

@Knay You’ll have to call customer services about this. This public forum can not help with this issue.

Re: Switched from bt mobile, yet only one sim!

Leanne_T — Thu, 30 Jun 2022 07:08:42 GMT

Hi there @Knay

Thanks for posting on the community.

If you give us a call on either 150 or 0800 079 8586, the team will get this looked into for you as @Chris_B has advised.

Let us know how you get on 🙂

Leanne.