topic Re: Account suspended whilst abroad in Contracts & Billing

Account suspended whilst abroad

C93X122 — Tue, 28 Jun 2022 12:16:37 GMT

My account has been suspended although it is not due to be paid for another month days, I don’t currently have the funds to pay my bill until the day before the billing date, I am currently away in Greece with no way of contacting ee I have been attempting to connect to an agent on the live chat for over an hour but have had no success. I had no warning that my account would be suspended and my benefit on my plan is free roaming

Re: Account suspended whilst abroad

XRaySpeX — Tue, 28 Jun 2022 12:30:12 GMT

@C93X122 : What makes you think your a/c is suspended? Is it just that you've been unable to use your SIM in Greece?

Re: Account suspended whilst abroad

C93X122 — Tue, 28 Jun 2022 12:46:58 GMT

It says it on my app

Re: Account suspended whilst abroad

Leanne_T — Tue, 28 Jun 2022 13:13:19 GMT

Hi @C93X122

Thanks for coming here 🙂

Are you able to make calls and receive calls?

Leanne.

Re: Account suspended whilst abroad

Schockwave — Tue, 28 Jun 2022 14:42:30 GMT

@C93X122 , there is a free number you can call using Skype, which you will find by clicking on the contact Ee at the top of this page or by looking @XRaySpeX, who wrote in this thread, the number is there, as you will need to speak to them to sort this out.

Re: Account suspended whilst abroad

XRaySpeX — Tue, 28 Jun 2022 14:43:01 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.