topic Re: Billing in Contracts & Billing

Billing

Kimberley91 — Tue, 28 Jun 2022 12:52:02 GMT

I paid my contract £50 and it has been refunded back to my account, does this mean my bill is paid or not?
EE keep cutting me off the phone, so unable to contact

Re: Billing

Chris_B — Tue, 28 Jun 2022 12:58:30 GMT

@Kimberley91 how do you normally pay your bill ? If it’s by DD and you have paid via other means the DD will still be taken as it’s an automated process once you are billed and you can not pay a different way. Your payment has now been placed on your account to be taken when you are billed again.

Re: Billing

XRaySpeX — Tue, 28 Jun 2022 13:00:25 GMT

If it's been bounced back to your bank a/c then your bill has probably not been paid. You should check with CS.

Re: Billing

Kimberley91 — Tue, 28 Jun 2022 13:03:09 GMT

I usually pay on the app every month, no DD is on my account. So very unusual as why it’s bounced back

Re: Billing

Christopher_G — Tue, 28 Jun 2022 14:51:38 GMT

Hi @Kimberley91

Where did you see that the payment was returned? Was it with your bank?

This sometimes happens to me if my payment isn't successful. It shows an amount going out, then going back in again. I would recommend following @XRaySpeX's advice and speak to our Mobile Care team.

Chris