topic Re: No upgrade options in Contracts & Billing

No upgrade options

MyKcuL — Tue, 28 Jun 2022 09:29:45 GMT

I’m trying to upgrade my Apple Watch, my contract ends in 2 weeks so would quite like to upgrade. The upgrade option is available but on the website every item I select it says there is ‘no plan available select something else’

Can I upgrade or not? I’m confused.

Re: No upgrade options

Leanne_T — Tue, 28 Jun 2022 11:06:34 GMT

Hi there @MyKcuL

Thanks for coming here 🙂

Have you selected the Apple Watch number in your My EE account and then upgrade?

Leanne 🙂

Re: No upgrade options

MyKcuL — Tue, 28 Jun 2022 11:18:40 GMT

Yes of course, watch number selected. All the watches appear in a list, with the monthly cost. £28 for the aluminium, £32 for the stainless etc, but when I click on the one I want it tells me there’s no plan available.

Re: No upgrade options

Leanne_T — Tue, 28 Jun 2022 11:46:09 GMT

Thanks for confirming @MyKcuL

In this case, please give us a call on 150 or 0800 079 8586 and the team will help you get this sorted.

Thanks.

Leanne.