topic Re: Transfer account to EX in Contracts & Billing

Transfer account to EX

Skinz_86 — Sun, 26 Jun 2022 20:47:21 GMT

Hello,

I have recently split up with my partner of 12 years. I have moved out and she is still at home with the kids.

I have EE broadband and have her mobile phone contract on my account I am locked into both for just under 2 years as I recently upgraded before the split. I want to transfer the broadband and her mobile to her so the kids keep the broadband and she can keep the phone but so I do not have to pay for them as I need to get myself financially sorted to get my own place. Is this something I can do? Could we do this in-store?

Any help would be appreciated.

Re: Transfer account to EX

chistery — Sun, 26 Jun 2022 21:41:57 GMT

Hi @Skinz_86

This page details how to transfer a mobile number to someone else. It's basically the same for broadband, the details are here.

If you have any questions, let us know.

Re: Transfer account to EX

Skinz_86 — Sun, 26 Jun 2022 21:51:41 GMT

Thank you

Re: Transfer account to EX

XRaySpeX — Sun, 26 Jun 2022 22:05:12 GMT

You need to call CS with both of you available on the line to effect a change of ownership. The other party will need to pass a credit check & will then be paying for both contracts. If you can't do it together CS will give you a pwd for her to quote when she calls.

Re: Transfer account to EX

Leanne_T — Mon, 27 Jun 2022 07:13:52 GMT

Hi there @Skinz_86

Welcome to the community.

I can see you've had some great advice to transfer the broadband and mobile account.

Please let us know of you need any further help.

Leanne 🙂