topic Re: Amazon Prime through EE - Want to Cancel in Contracts & Billing

Amazon Prime through EE - Want to Cancel

EmmaCollins88 — Sun, 26 Jun 2022 13:36:15 GMT

I have a scheduled payment for Amazon Prime on 5th July that I don’t want to pay. I don’t remember signing up for this and when I go on my Amazon account it directs me to EE. I’ve checked my EE account and can’t find any reference to a Prime benefit or subscription so I can’t cancel it. Any ideas? Thanks

Re: Amazon Prime through EE - Want to Cancel

Schockwave — Sun, 26 Jun 2022 13:58:58 GMT

Hello @EmmaCollins88 ,

Welcome to the community,

I would suggest you ring customer service and speak to them about this,,although I believe this has nothing to do with EE, there is no Amazon Prime there, have just taken a look.

Amazon usually allow you a month free for shopping, not sure about TV, then warn you you will be charged to use prime at a monthly flat rate. This you should normally be able to cancel by logging into your Amazon account, so not sure what else to advise.

Re: Amazon Prime through EE - Want to Cancel

Mustrum — Sun, 26 Jun 2022 14:01:29 GMT

According to Amazon just follow these steps!

https://www.amazon.co.uk/gp/help/customer/display.html

End Your Amazon Prime Membership

It's easy to end your Amazon Prime membership, or cancel your free trial.

You can end your Amazon Prime membership, or cancel your free trial to ensure that it doesn't convert to a full Amazon Prime membership.

Go to Your Amazon Prime Membership.
Select Manage, select Update, Cancel and More, and then follow the on-screen instructions.

Note: Paid members who haven't placed an order using the benefits of Amazon Prime are eligible for a full refund. Paying members who have only used Amazon Prime delivery benefits may be eligible for a partial refund. If the other benefits (Prime Video, Prime Music, or Prime Gaming) have been used, members aren't eligible for a refund

Re: Amazon Prime through EE - Want to Cancel

XRaySpeX — Sun, 26 Jun 2022 14:14:10 GMT

EE do have an Amazon Prime Video Add-on on EE if that's what you are referring to.

Who are you making payment to, EE or Amazon?

Re: Amazon Prime through EE - Want to Cancel

EmmaCollins88 — Fri, 15 Jul 2022 07:44:23 GMT

Thanks for this. I’m making payments to Amazon but can’t cancel it in the normal way because my Amazon account directs me to EE. I agree I don’t think it’s an issue with EE so going to take it up with Amazon

Re: Amazon Prime through EE - Want to Cancel

Leanne_T — Fri, 15 Jul 2022 08:17:53 GMT

Hi @EmmaCollins88

Do you pay for Amazon Prime on your EE bill?

What phone do you have?

Leanne 🙂