topic Re: Stolen/lost tablet in Contracts & Billing

Stolen/lost tablet

Sean352 — Sat, 25 Jun 2022 01:58:56 GMT

I tried to call EE to report a stolen/lost pay monthly tablet. It states on their website that they are committed to offering 24/7 customer service however when you press list/stolen phone on their website it tells you to call 150 from a pay monthly phone which I did twice surprise surprise there office is closed and I was informed by automated recording to call back at 8am I’m sorry but This is not 24/7 service which I’m paying nearly £80 a month for my mobile and sim my partners sim only and a tablet that’s went walkies unacceptable I wouldn’t like my iPhone to go missing and no way of locking it totally unacceptable EE

Re: Stolen/lost tablet

Chris_B — Sat, 25 Jun 2022 07:30:18 GMT

@Sean352 And I supposed you just hanged up the phone once you listened to that message.

Re: Stolen/lost tablet

Jon_K — Sat, 25 Jun 2022 07:39:43 GMT

Hi @Sean352.

If you haven't managed to report this already, our lines opened at 8am this morning and our Customer Care team will be able to help you further.

Jon

Re: Stolen/lost tablet

bristolian — Sat, 25 Jun 2022 08:37:42 GMT

Quite often these recorded messages play, then allow you to wait for an agent to deal with a lost/stolen queries outside normal CS hours.