topic Re: Account suspended before bill due in Contracts & Billing

Account suspended before bill due

Kayhassan86 — Fri, 24 Jun 2022 05:27:53 GMT

Hi , I have had my account suspended this morning even though there’s a direct debit in place and the bill ain’t due till the 31st. Why do we bother setting up direct debits if you’re going to suspend services for payments that you take on time monthly. My bill was paid fine by direct debit last month so why do they suspend when the bill is not actually due

Re: Account suspended before bill due

Northerner — Fri, 24 Jun 2022 06:29:40 GMT

Hi @Kayhassan86

You will need to speak to EE CS on 150 or via live chat direct about this issue. There is no account access on these forums.

Thanks

Re: Account suspended before bill due

Christopher_G — Fri, 24 Jun 2022 08:48:04 GMT

Hi @Kayhassan86

It would be very unusual for us to suspend your account if you're up to date on your payments. If we have, there would be a reason for it.

I recommend contacting our Mobile Care team, as @Northerner suggested.

Let us know how you get on.

Chris