topic Re: Additional line needs to be taken off my account it’s not what I wanted in Contracts & Billing

Additional line needs to be taken off my account it’s not what I wanted

Mens44 — Tue, 21 Jun 2022 19:53:07 GMT

I don’t need the additional line wanted an up or downgrade to my existing line.I am made to hold the line more than an hour to a team that would do this but nothing.am calling for this cancellation before the 14days is up.someone pls respond

Re: Additional line needs to be taken off my account it’s not what I wanted

XRaySpeX — Tue, 21 Jun 2022 20:27:32 GMT

You've ordered a new additional when you should be doing an Upgrade from your MyEE.

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

fill in this cancellation form

email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB

EE team will be in touch with further instructions

Re: Additional line needs to be taken off my account it’s not what I wanted

Mens44 — Wed, 22 Jun 2022 08:26:20 GMT

I have done just that waiting on ur results.

thanks

Re: Additional line needs to be taken off my account it’s not what I wanted

Leanne_T — Wed, 22 Jun 2022 08:54:55 GMT

Thanks for getting in touch with the returns team @Mens44

Let us know how you get on.

Leanne 🙂