topic Mess up the payment date in Contracts & Billing

Mess up the payment date

myagibson1979 — Mon, 20 Jun 2022 06:14:37 GMT

I want make formal complaint about my payment date on the EE app

it is incorrect it is don’t on the 31st of every month I didn’t change to that date I want it on the 1st of every month

EE need to update the app change to 1st of every month it is payment date

[Mod edit: Image rejected due to it containing personal information.]

Northerner — Mon, 20 Jun 2022 05:19:53 GMT

You'll need to speak to EE CS on 150 about changing this date.

Thanks

Chris_B — Mon, 20 Jun 2022 06:30:07 GMT

@myagibson1979 Your billed every 30 days so expect it to fluctuate. there is no guarantee it will always remain on the first of every month.

Katie_B — Mon, 20 Jun 2022 07:02:17 GMT

Welcome to the community.

@Chris_B is right, you are billed every 30 days.

Payments will be taken on or around the 1st of the month depending on how many days are in that month.

Katie 🙂