topic Re: End of contract question in Contracts & Billing

End of contract question

Cold — Sat, 18 Jun 2022 18:16:48 GMT

I have 4 phones in my family, all iPhones and all the contracts end in November 2022.

I want to change things, and I’m not sure how to do it.

To make this question easy to understand, these are the 4 phones:

and this is what I want to do:

CD, keeps the same phone and goes to an unlimited SIM

AD, get’s a new iPhone

PD, inherits DD’s phone with a new SIM

DD, inherits AD’s phone with a new SIM

1st 2 are easy enough, but I’m not sure how to go about the last 2.

What do I need to do and in what order to make sure this all goes smoothly.

Re: End of contract question

bristolian — Sat, 18 Jun 2022 18:38:49 GMT

At the outset, I'm unsure why you feel any phone needs a new SIM - if all you want to do is change the plan on a particular subscription, that can be done by a call to EE C/S (and the plan is often effective immediately) or by an online request on your myEE account (where it might take a couple of days). Changing a plan doesn't necessitate a new SIM unless there's a fault with your existing one.

If CD wants the same phone and a change of plan, then simply request that change of plan - either by calling 150 or requesting it online via their myEE online account.

It sounds like AD simply needs to choose their new phone and request an upgrade. They keep their same SIM and number as a matter of course. Upgrade phones are often supplied with replacement SIMs incase there is a problem with the existing one or it doesn't fit - but if the existing SIM works and fits the new phone, then use that and file the replacement SIM appropriately.

PD & DD simply move their existing SIM into whatever new phone they want to use them in, when they want to do so.

Re: End of contract question

Cold — Sun, 26 Jun 2022 17:09:14 GMT

Thanks for the reply.

"PD & DD simply move their existing SIM into whatever new phone they want to use them in, when they want to do so."

So for this part do I need to do anything when the contract ends (ring EE to unlock the phones etc), or is it just a case of swapping the SIMs over?

Re: End of contract question

James_B — Mon, 27 Jun 2022 06:51:56 GMT

Hi @Cold,

No, you won't need to unlock the phones, it's just a case of switching the SIM cards.

James