topic Re: Re: Reactivate account after late payment in Contracts & Billing

Re: Reactivate account after late payment

LauraLou98 — Sat, 18 Jun 2022 02:15:58 GMT

My EE Account Got Suspended As I Completely Forgot To Pay My Bill! So On Thursday Night I Paid My Bill And I’m Still Under Suspension!! When Will I Get My Internet And Data On!!

Re: Re: Reactivate account after late payment

Leanne_T — Sat, 18 Jun 2022 06:19:26 GMT

Hi @LauraLou98

Thanks for coming to the community.

It can take 24 hours for the suspension to be lifted.

Is the payment showing in your My EE account?

Leanne 🙂

Re: Re: Reactivate account after late payment

LauraLou98 — Sat, 18 Jun 2022 06:20:58 GMT

It says it’s been paid

Re: Re: Reactivate account after late payment

Leanne_T — Sat, 18 Jun 2022 06:28:09 GMT

Thanks @LauraLou98

In this case, please get in touch with our customer care team after 8am and they will get this looked into for you.

Leanne.