topic Re: Wrong Charge for new sign up in Contracts & Billing

Wrong Charge for new sign up

Br1ckT0p — Thu, 16 Jun 2022 07:10:42 GMT

I signed up for 2 sim contracts, 150GB for £20 each but with my discount for being on BT Internet it would be £18 a month each line. Just checked my bill and the discount has not been applied to one of the numbers so I’m paying £38 instead of £36.

Re: Wrong Charge for new sign up

Chris_B — Thu, 16 Jun 2022 07:24:05 GMT

@Br1ckT0p I think you’ll find it’s one discount and not per line for having BT internet.

Re: Wrong Charge for new sign up

chistery — Thu, 16 Jun 2022 07:24:29 GMT

Hi @Br1ckT0p You will need to contact EE to discuss what was agreed, however the T&Cs seem to say it's one discount per household.

That said, your second SIM may be eligible for the EE 10% additional line discount if it's on the same account?

So I'd say call EE and hopefully they can come up with a solution that you're happy with?

Re: Wrong Charge for new sign up

Br1ckT0p — Thu, 16 Jun 2022 08:13:56 GMT

Hi @chistery @Chris_B It’s just when I was in store the young lad who served me quoted £36. I’ll try and contact them.