https://community.ee.co.uk/t5/Contracts-Billing/Plan-ending-on-first-day/m-p/1146657#M58819 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2850126">@Gemma1089</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>It's normal for your first bill to be produced within one week of joining EE. Your plan allowances reset on your billing date, which must be the 15th of each month if your allowances end today.</P> <P>&nbsp;</P> <P>Hope this helps.</P> <P>&nbsp;</P> <P>James</P> Tue, 14 Jun 2022 15:02:11 GMT James_B 2022-06-14T15:02:11Z https://community.ee.co.uk/t5/Contracts-Billing/Plan-ending-on-first-day/m-p/1146624#M58818 <P>Hi I am a brand new customer to EE, I just received my new phone and unlimited data package, it only took a day to arrive, however I am really confused after signing into my new EE account,&nbsp; I have just discovered it says my plan ends today, how can this be??? This is the first day I've had it I only started it today?? Please help I'm really confused .</P> Tue, 14 Jun 2022 12:36:17 GMT https://community.ee.co.uk/t5/Contracts-Billing/Plan-ending-on-first-day/m-p/1146624#M58818 Gemma1089 2022-06-14T12:36:17Z https://community.ee.co.uk/t5/Contracts-Billing/Plan-ending-on-first-day/m-p/1146657#M58819 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2850126">@Gemma1089</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>It's normal for your first bill to be produced within one week of joining EE. Your plan allowances reset on your billing date, which must be the 15th of each month if your allowances end today.</P> <P>&nbsp;</P> <P>Hope this helps.</P> <P>&nbsp;</P> <P>James</P> Tue, 14 Jun 2022 15:02:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/Plan-ending-on-first-day/m-p/1146657#M58819 James_B 2022-06-14T15:02:11Z