Upgrades

Naomi_010101 — Tue, 14 Jun 2022 08:04:20 GMT

Me & my partner both due an upgrade & his phone is under my account. Explained to multiple advisors that I am now on maternity leave so need to drastically reduce our bills. I have been with ee 13x years & they were not willing to budge with the monthly options. Despite the fact that I should get a 10% discount, they were trying to charge me almost double what my cousin got his upgrade for last week with EE. I have given the 30x days notice for both contracts & will be taking my business elsewhere! Can’t believe after 13x years they are more than happy for me to leave! Shocking customer service! I work in customer services &wouldn’t dream of speaking to customers how I was dealt with.

Re: Upgrades

Leanne_T — Tue, 14 Jun 2022 09:59:34 GMT

Hi @Naomi_010101

Thanks for coming to the community.

I'm very sorry to hear this, if you would like to discuss your options further I would suggest getting back in touch with our customer care team on 150, and they will go through everything with you.

Thanks.

Leanne.

topic Upgrades in Contracts & Billing

Upgrades

Re: Upgrades