topic Re: Unknown spend in Contracts & Billing

Unknown spend

PaulS109 — Mon, 13 Jun 2022 07:27:52 GMT

£40 spend appeared on my bill, I think it’s a charity donation but I’ve forgotten what. Bill has no further detail. Standard help suggest there should be a 5 digit code that should have more detail but it’s not there. Any suggestions

Re: Unknown spend

Katie_B — Mon, 13 Jun 2022 09:36:54 GMT

Hello @PaulS109.

Have you downloaded your full bill break down?

Speak soon,

Katie 🙂

Re: Unknown spend

PaulS109 — Tue, 14 Jun 2022 17:10:04 GMT

Katie, I’ve tried When I click on the link it says open java link but nothing happens. I guess it should be simple but I can’t find the solution.

Re: Unknown spend

James_B — Tue, 14 Jun 2022 17:57:01 GMT

Hi @PaulS109,

Please could you try downloading your bill using a different web browser and let me know if you see the same issue?

Thanks

James