topic Re: what is unlimited eu and uk voice on my ee bill in Contracts & Billing

what is unlimited eu and uk voice on my ee bill

Danielp17389 — Mon, 06 Jun 2022 20:19:37 GMT

Is anyone able to shed some light on what this is and means?

‘unlimited eu and uk voice’ which is on my new ee bill

dan

Re: what is unlimited eu and uk voice on my ee bill

XRaySpeX — Mon, 06 Jun 2022 20:23:56 GMT

How much did it cost?

Are you on contract or PAYG?

Re: what is unlimited eu and uk voice on my ee bill

Leanne_T — Tue, 07 Jun 2022 07:22:04 GMT

Morning @Danielp17389

Thanks for coming here 🙂

Have you recently joined EE?

Is there any cost for the add-on?

Thanks 🙂

Leanne.

Re: what is unlimited eu and uk voice on my ee bill

Danielp17389 — Sat, 11 Jun 2022 20:00:58 GMT

I’m on contract,

it’s not came at a cost it was just separate to my unlimited uk calls allowance on my bill.

Dan

Re: what is unlimited eu and uk voice on my ee bill

Christopher_G — Sun, 12 Jun 2022 07:27:42 GMT

When did you take out your contract, @Danielp17389?

Chris

Re: what is unlimited eu and uk voice on my ee bill

Chris_B — Sun, 12 Jun 2022 07:48:30 GMT

@Danielp17389 it just means you can use your allowance within the UK and the EU at no extra charge. Your contact started before the 7/7/21 so because of that you don’t have to pay any roaming costs to use your allowances within the EU,

It should also show with the my EE app.

Re: what is unlimited eu and uk voice on my ee bill

International24 — Sat, 09 Mar 2024 13:53:15 GMT

Hello, does this also mean I can call EU numbers from the UK at no extra charge? I am quite confused as a EE agent told me so, she said that as my contract started before 2021 etc, I have free calls and texts to EU and UK.

On my EE app and bills, I have the same "unlimited eu and uk voice" , too

Re: what is unlimited eu and uk voice on my ee bill

XRaySpeX — Sat, 09 Mar 2024 14:04:32 GMT

@International24 : No, it doesn't! These are International Calls from UK & are not included in your allowances.

The Calls allowances you see above applies from the EU, not to the EU.

Re: what is unlimited eu and uk voice on my ee bill

International24 — Sat, 09 Mar 2024 14:23:33 GMT

Thank you for your swift reply. That's what I thought indeed, but she insisted that was the case? She also sent me a text to confirm saying these exact words "you have free calls and texts to EU and UK". I used to have an international calls add-on, so I asked in fact why should have I paid the add-on if I had free calls? Answer was maybe I was wrongly advised back then.

I am very confused now. I have no international add-on now and this message from EE saying I have free calls to UK and EU.

Although, by looking at my allowances on my account, it also says that included on my allowances I have " Calls to numbers in EE Europe zone and back home including voicemail"

So what is correct?!

Thanks so much

Re: what is unlimited eu and uk voice on my ee bill

Christopher_G — Sat, 09 Mar 2024 15:18:59 GMT

Hi @International24

The 'calls to numbers in EE Europe zone and back home including voicemail' indicates to me that this is a roaming add-on, for when you're roaming in the EU zone. It may be worth calling 150 again to double check exactly which add-on you have though.

Chris