topic Re: Told to cancel direct debit to be on the safe side in Contracts & Billing

Told to cancel direct debit to be on the safe side

Joshuahirstee — Mon, 06 Jun 2022 19:16:18 GMT

So I was told by an advisor to avoid bank charges to cancel my direct debit for this month so I have done this that's all fine what I'm wondering is does this permanently cancel the direct debit or just this month's as this month's has already been paid for for context I bank with Halifax I'm just wondering on the EE system it still says ¹1I have a direct debit with the correct details my question is will they try to take next month's bill as usual or will I need to set up another direct debit this shouldn't be the case as it's still on the system

Re: Told to cancel direct debit to be on the safe side

XRaySpeX — Mon, 06 Jun 2022 19:59:31 GMT

You were ill-advised. When you cancel your DD you cancel it for good. EE will try to take your next bill from it & it will fail, marring your credit record & attracting a non-payment fee.

You should go into your MyEE & change your method of payment to a bank card or reinstate the DD.

Re: Told to cancel direct debit to be on the safe side

Joshuahirstee — Mon, 06 Jun 2022 20:07:42 GMT

I have looked on the my EE page and it still says my same direct debit details so what should I do just retype them in I'm not sure what to as I'd the details are already in what do I do

Re: Told to cancel direct debit to be on the safe side

Joshuahirstee — Mon, 06 Jun 2022 20:56:29 GMT

So.i have been told by and advisor to wait two days and then once it has cancelled on their end just re enter my original details as this creates a new direct debit is this correct?

Re: Told to cancel direct debit to be on the safe side

bristolian — Mon, 06 Jun 2022 21:27:09 GMT

You won't be able to create a new DD mandate until the existing one has fully cancelled and your payment method is therefore not direct debit.

Re: Told to cancel direct debit to be on the safe side

Joshuahirstee — Tue, 07 Jun 2022 05:21:15 GMT

Ah I see so obviously the bank has said to wait two days before it will be cancelled once this is confirmed from ee can I use the same bank account I used previously as I dont want to change this

Re: Told to cancel direct debit to be on the safe side

Joshuahirstee — Tue, 07 Jun 2022 05:22:16 GMT

What I mean is once creating a new direct debit can I put the same details again

Re: Told to cancel direct debit to be on the safe side

XRaySpeX — Tue, 07 Jun 2022 05:37:40 GMT

Yes.

Re: Told to cancel direct debit to be on the safe side

Joshuahirstee — Tue, 07 Jun 2022 06:08:34 GMT

Cheers so simply I just need to wait until the bank let's ee know I cancelled it then I can re enter my details and create a new direct debit

Re: Told to cancel direct debit to be on the safe side

annamink — Thu, 03 Nov 2022 19:24:36 GMT

how do you cancel dd

Re: Told to cancel direct debit to be on the safe side

XRaySpeX — Thu, 03 Nov 2022 19:29:15 GMT

@annamink : With your bank but it's not advisable when you still have a contract & are committed to paying your supplier regularly. Cancelling a DD does not cancel your contract & it lays yourself open to being chased by debt collectors & marring your credit reference.