topic Re: Bills not received in Contracts & Billing

Bills not received

jns2c — Sat, 04 Jun 2022 17:36:14 GMT

I have not received any bills by email since February. Nothing on my account has changed and my email has remained the same. The only thing that has changed was a price increase at the same time the emails stopped. The bill is showing in my account and has been paid. Anybody else not receiving emails.

Re: Bills not received

Gareth43 — Sat, 04 Jun 2022 17:49:30 GMT

I never receive bills on email, mine are always sent to my account and I look on there.

Re: Bills not received

jns2c — Sat, 04 Jun 2022 17:53:35 GMT

Thank you. I have always received an email every month and then since February they have just stopped. everything else is ok as I can look online and see them just wondered why the emails suddenly stopped as this was not communicated to me.

Re: Bills not received

James_B — Sun, 05 Jun 2022 08:57:06 GMT

Hi @jns2c,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check your contact preferences if you get in touch.

James